PRE-SALE QUESTIONS

Yes. Please contact our Support Team. We will reply to your support email with a special coupon code that will give you a 10% discount during checkout. You may be asked to provide your Military ID Number.

All of the Jumping Turtle events are based around a general Christian theme. Especially the Laughing All The Way Christmas Conference (of course).

The speakers are all members of the Church of Jesus Christ of Latter-Day Saints. Some of the quotes, stories or examples they use during the presentation may contain references to LDS authors, leaders, places, teachings, etc.

However, none of the speakers will "preach" or "proselyte" during their presentations. We try to provide a presentation that an audience of any faith or religion will enjoy.

If you have any other specific religious questions, please contact our Support Team.

Any person who is to occupy a seat (regardless of age) is required to have a ticket. This is to ensure that we can track ticket sales and seating accurately, and to provide everyone an equal opportunity to attend the event.

Some of our events are not meant for children, such as the So Happy Together Marriage event which is focussed on adults.

Children under 2 years of age are not allowed at our Turtle Talks as these presentations are recorded live and we need to ensure there is little to no background noise while the speaker is giving the presentation.

If you feel your child can enjoy a 3 hour show, without interupting the audience, then please feel free to bring them along.

AT THE EVENT

Doors open about an hour prior to the event start time. For example, if the event starts at 6pm, doors will open for check-in at around 5pm.

There are a few ways that you can Check-In at our events.

  1. SHOW TICKETS FROM A MOBILE DEVICE
    Open the PDF ticket on your Smart Phone and take a screenshot of the ticket. Make sure to include the bar code. When you get to the event, open the photo of your ticket to be scanned.
    -OR-
    Show the Ticket Email from your Smart Phone. The Ticket Email is separate from the Confirmation Email.
  2. DOWNLOAD AND PRINT TICKETS
    Download and print the PDF ticket from your Account Dashboard prior to the event. Then make sure to bring the PDF ticket to the event. You can access your account here: www.jumpingturtleshop.com/login
  3. USE THE TICKET BUYER NAME
    Provide the name of the of the ticket buyer. We can use the name to look up the tickets and check you in.

If the event is not sold out, we may provide the option to purchase tickets at the event.

In order to make sure you get a ticket, it's best to Click HERE to purchase from ourJumping Turtle Online Shop.

No, all of our seating for every event is General Admission. To find the best possible seats, please arrive as soon as possible. Doors will open for check-in around 1 hour prior to the event start time indicated on the ticket. If you have special requirements, please let one of our ushers know and we will do our best to accommodate your needs.

ACCOUNT AND TICKET QUESTIONS

Here are a few things you can do if you did not find your Confirmation Email.

  1. The first thing to do is check your Spam or Junk folder for any emails from "Jumping Turtle Events".
  2. Next, you can log into your Account Dashboard to view all of your orders and print a receipt of your purchase. See HOW CAN I PRINT A RECEIPT? section below.
  3. Lastly, you can contact our Support Team to make sure the email address on file is correct, or to re-send your Confirmation Email if needed.

You can access and download all purchased tickets from the Account Dashboard.

  1. Click HERE to log into your account.
  2. Click on "Tickets" from the left-side menu.
  3. Click on the "Download" link next to the ticket you would like to open as a PDF.

Here are the steps to print a receipt from your Account Dashboard:

  1. Click HERE to log into your account.
  2. Click on "Orders" from the left-side menu.
  3. Click on the "View" button next to the purchase you want to print.
  4. Click on the "Print" button (beneath Billing Address) to open the Printing options.
  5. Select the desired printer and click on "Print".

Unfortunately, we cannot transfer tickets from one location to another. We can issue a refund of your current tickets, and then you can purchase tickets for the new city / event you wish to attend instead. If you would like to get a refund and then purchase tickets to another location, please click HERE to send us a support request.

You will receive your ticket via email. Please make sure to enter your correct email address during checkout. Be prepared to show your tickets and have the bar code scanned in order to enter the event.

You can visit the URL www.jumpingturtleshop.com/login to access your Account Dashboard.

Be sure to bookmark the login URL to make it easy to access anytime you need it.

If you need us to reset your password, please click HERE to send us a support request.

Your Username is the email address you used to make a purchase.

If you have forgotten the email address that you used, or if you need to change your email address, please click HERE to contact our Support Team.

I DON'T SEE MY QUESTION. HOW CAN I CONTACT SOMEONE?

For additional questions about events, products, or to ask us a question, please visit our Support Site: www.support.jumpingturtle.com

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